This Privacy Policy explains how HouseWoke (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website or make a purchase. We are committed to handling your data responsibly and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
HouseWoke is operated from Guernsey, Channel Islands. If you have any questions about this policy or your personal data, please contact us at hello@housewoke.com.
2. What Data We Collect
- Name, email address, phone number and delivery address when you place an order
- Payment information — processed securely via Revolut Merchant; we do not store card details
- Browsing data, cookies, and device information when you visit our website
- Email address if you subscribe to our newsletter
- Any communications you send us directly
3. How We Use Your Data
- Process and fulfil your orders, and send order confirmations and updates
- Communicate with you about your purchases or enquiries
- Send marketing emails, where you have given consent (you can unsubscribe at any time)
- Improve our website and customer experience through anonymised analytics
- Comply with legal obligations
4. Legal Basis for Processing
- Contract performance — to fulfil your orders
- Legitimate interests — to improve our services and prevent fraud
- Consent — for marketing communications
- Legal obligation — where required by law
5. Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. These include essential cookies (required for the site to function), analytics cookies (e.g. Google Analytics), and marketing cookies (if applicable). You can manage your cookie preferences at any time via your browser settings.
6. Sharing Your Data
We do not sell your personal data. We may share it with trusted third parties solely to operate our business, including:
- Supabase — our database and authentication provider
- Revolut Merchant — our payment processor
- Fulfilment partners (e.g. ShipBob or Huboo) to deliver your orders
- Email marketing tools (e.g. Klaviyo or Mailchimp) where you have subscribed
7. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 7 years for accounting purposes.
8. Your Rights
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (the “right to be forgotten”)
- Object to or restrict certain types of processing
- Withdraw consent for marketing at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk
To exercise any of these rights, contact us at hello@housewoke.com.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website with the date of the latest revision.